Refund Policy
Effective Date: February 19, 2026
We want you to feel confident when ordering your Simpsons portrait. Here's our straightforward refund policy.
When You're Eligible for a Full Refund
You are entitled to a full refund in the following situations:
- Generation failed — We were unable to produce a portrait due to a technical error or AI model failure.
- Safety filter rejection — The AI declined to process your photo (e.g., due to content policy). This is out of our control, and you won't be charged for it.
- Not delivered within 48 hours — If you haven't received your portrait by email within 48 hours of payment, contact us and we'll either deliver it or refund you in full.
When Refunds Are Not Available
- Your portrait has been delivered to your email and reviewed/approved by our team.
- You are dissatisfied with the artistic style — AI-generated results vary and we cannot guarantee a specific aesthetic. We do review every portrait for quality before delivery.
How to Request a Refund
Email us at hi@simpsonify.us within 7 days of purchase with:
- The email address you used to order
- A brief description of the issue
We'll process eligible refunds within 5 business days. Refunds are returned to the original payment method via Stripe.
Contact
For any questions about this policy, reach us at hi@simpsonify.us.